 Search by Keyword (07) 3440 9555
 Shop 4/3890 Pacific H/way Loganholme QLD 4129   |
We can be reached via e-mail at: info@wiltonaustralia.com.au
Customer Satisfaction At Kitchenware Plus, we stand behind the quality of the products we sell and we make things right if you are not satisfied with your purchase. Our shipments are carefully inspected before leaving our warehouse, but in the event you are not satisfied with your purchase simply follow the instructions below. Returns and Exchanges You may only return an item purchased on wiltonaustralia.com.au by mail to our warehouse address. Returns must be arranged and pre-authorised and pending inspection, a refund, credit or exchange will be issued to you for the value of the item. Kitchenware Plus will refund the cost of the return postage of damaged or faulty items. Kitchenware Plus will take back any undamaged item within 30 days of purchase as long as the item purchased are returned in its original condition including its packing and is accompanied by proof of purchase. Delivery and handling charges on returns are not refunded for incorrect choice, and are to be returned to the warehouse at the customer’s cost and risk. Please keep original packaging as refunds, replacements and exchanges will only be valid if you have the original packaging of the item you have either purchased or received. Delivery fees are non-refundable. To return an item by mail, please phone our office on (07) 3440 9555 to arrange the return of your parcel: Time Frame to claim damaged goods for returns or refunds We can only accept a claim for damaged goods received within 48hours of receiving the goods. Incorrectly Addressed Orders Please note that our ordering system is integrated with the Australia Post E Parcel system. Therefore please make sure that you address your order correctly as if parcels are incorrectly addressed they will automatically be returned to Kitchenware Plus. As a result of this error you will be charged additional postage. Important: Shipping fees are non-refundable unless merchandise is damaged or faulty. Unfulfilled Orders With orders that cannot be fulfilled we will email you with information regarding when your order will be fulfilled and possible substitutes for your order. If this does not satisfy you we will give you a full refund. Please ensure you enter the correct delivery address as parcels which are returned to us as undeliverable will incur a re-dispatch fee. Freight charges paid for the original dispatch are not refundable. Your parcel will be delivered by Australia Post’s eParcel service during normal business hours. Upon delivery, the goods must be signed for. If a signature cannot be obtained at the time of delivery, a card will be left informing you of how to collect your parcel during normal business hours. Parcels will be held for the maximum hold time. However, should you not respond to their respective calling cards and the parcel is returned to us as unclaimed, further freight charges will be payable for re-dispatch. Freight charges paid for the original dispatch are not refundable. At Kitchenware Plus we take great care when packing all of our internet orders, sometimes, accidents or errors happen. Notification of faulty, damaged, incorrect or missing products must be reported Kitchenware Plus on (07) 3440 9555 within 48 hours of your parcel being signed for. Should there be anything wrong with your parcel, Kitchenware Plus will instruct you on how to return the goods in the appropriate manner. We take your privacy seriously and want to make your shopping experience as safe, satisfying, convenient and pleasurable as possible. Your order is protected at all steps by using our secure server. While we may (with your permission) securely store your customer details, etc... we do not sell, trade or share this information with anyone. Should you have any questions about ordering online or security on this site, please call us on our (07) 3440 9555 or send an e-mail to info@wiltonaustralia.com.au Your Information - collection and storage www.wiltonaustralia.com.au will ask you for your e-mail address, and we need to know your first and last names, your telephone number (in case any one of our Team Members need to contact you regarding your order). This information will be used solely to fulfil your order. Your personal information is stored both online and in our order processing system in a secure and responsible way; however both systems have built in security and are not available to unauthorised persons. In the future we may use this information to assist you with repeat visits -with your permission of course! Do we collect any other Information? Yes. Kitchenware-Plus does collect information on the usage of the site, such as pages visited and most popular pages. This helps us determine what our customers are most interested in and we can keep our site as up to date as possible regarding new products etc. We ARE NOT able to tell who you are from this information and while it is stored on our secure systems we do not pass it onto any third parties. Changes to your personal Information Your personal information is available online for you to view, using your unique password and customer number to access the secure area. If you wish to change certain details in the information that is held about you, you can do so using the online editing function, or should you wish to delete it, please e-mail us at info@wiltonaustralia.com.au with your deletion request. |
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